Dinner at The Trout was divine! I took my Mum for an evening catch up after work, over a perfectly presented evening meal in the relaxing setting of the Oxfordshire countryside. We were welcomed by a friendly gentleman who walked us through the low beams to a quaint seating area, overlooking the garden terrace with [...]
To make sure we stay ahead of the game, the Elliotts team regularly step away from their desks and go ‘on tour’. It’s an opportunity to experience new concepts and innovations, as well as bounce ideas around the team. And there was no place better to get those creative juices flowing than this year’s study destination - the stunning and surprising [...]
It’s What You Don’t Say That Counts There is a vast amount of research out there on the “do’s” of the service world – predominantly because many servers (pretty much anyone front of house) want to know what they can do to make the customer experience more positive, and potentially increase their tips. What isn’t [...]
After spending some time traveling around the very different but equally beautiful states of California, Texas and New York, I came to a significant realisation that united them all… they love breakfast. From Brisket and biscuit at the Stubbs Gospel brunch in Austin to blueberry pancakes with maple syrup at the famous Ace Hotel in [...]
This article appeared first in Propel Friday Opinions 24th July 2015 When I was marketing director at Whitbread’s Beefeater brand, many moons ago, we once received a complaint from a customer saying she had found half a mouse in her salad (the back half) and thought she had eaten the other half with her lettuce. [...]
Having worked through the top Tweeters in the sector last month, it’s time to turn my attention to the world’s most successful social media platform – Facebook. A site that needs no real introduction, it is the staple of most social effort from restaurants, bars and pretty much any consumer facing company. Love or hate [...]
This article appeared first in Propel Friday Opinions 3rd July 2015 Victor Kiam, the American businessman who became famous for the quote in which he said: “I liked the shaver so much, I bought the company,” also stated: “In business, the competition will bite you if you keep running, if you stand still, they will [...]
