Protect the powerless by Ann Elliott

It is dispiriting and disappointing to read about CVAs and site closures in our sector. I feel sorry for those team members who are losing their jobs and having to find new ones with everything that entails. I feel for the general managers and BDMs who may have just taken their first step on the [...]

By | 2018-03-16T15:45:34+00:00 March 16th, 2018|Propel|Comments Off on Protect the powerless by Ann Elliott

Disney principles still hold good by Ann Elliott

Once upon a time, many years ago, I attended a quality service course at The Disney Institute in Florida, which was probably the best course I have ever been on. I have just looked online and the course is still being run. From my own experience, I cannot recommend the course enough. Its introduction states: [...]

By | 2018-03-16T15:24:35+00:00 March 2nd, 2018|Propel|Comments Off on Disney principles still hold good by Ann Elliott