Choose your words wisely by Ann Elliott

On Wednesday, Propel reported Pret A Manger intends to remove the word “natural” from its logo and packs following pressure from the Real Bread Campaign. The article went on to state the move to remove “natural” was a response to revelations the company uses some artificial additives in its sandwich bread. Earlier this year, the [...]

By | 2018-12-08T10:46:33+00:00 December 8th, 2018|Propel|Comments Off on Choose your words wisely by Ann Elliott

Away from it all by Ann Elliott

I’m on holiday in South Africa at the moment, far away from the frenzied political world of Brexit, and that’s something of a relief. I have no real clue what’s going on, what the options are or how our agency should be preparing for different potential scenarios – if at all. Like most people, I [...]

By | 2018-11-28T20:30:43+00:00 November 28th, 2018|Propel|Comments Off on Away from it all by Ann Elliott

Brighter news ahead by Ann Elliott

This has been a frenzied couple of weeks – the sale of Wagamama to TRG, which hasn’t been particularly well received by analysts for some reason, Rooney leaving Greene King, restaurant closures rising one-third across the country, GBK closures, another part of Living Ventures going through a CVA, CDG’s approach to landlords on the front [...]

By | 2018-11-28T20:34:27+00:00 November 9th, 2018|Propel|Comments Off on Brighter news ahead by Ann Elliott

The mechanics of organic by Ann Elliott

An article in The Times earlier this week stated: “People who eat organic food are 25% less likely to get cancer, according to a study of almost 70,000 volunteers. Researchers say pesticides in conventional fruit and vegetables can cause cancer, suggesting ‘going organic’ helps prevent the disease. “Previous studies have failed to find any convincing [...]

By | 2018-11-28T20:38:19+00:00 October 28th, 2018|Propel|Comments Off on The mechanics of organic by Ann Elliott

JD Wetherspoon’s timeless success by Ann Elliott

In mid March, JD Wetherspoon announced a 6.1% rise in like-for-like sales, a 3.6% growth in revenue and a 20.6% growth in pre-tax profits for the 26 weeks to 28 January. That is an amazing achievement in the current climate. Since then it has announced the deletion of its social accounts. I love the ability [...]

By | 2018-04-20T14:58:03+00:00 April 20th, 2018|Propel|Comments Off on JD Wetherspoon’s timeless success by Ann Elliott

The benefits of getting stuck in by Ann Elliott

There are so many awesome people in this sector but the meeting I had a few weeks ago with one person has really stuck in my mind. I can’t name her as she will be mortified – she is as modest as she is amazing – but she is a highly regarded board member in [...]

By | 2018-04-09T14:36:50+00:00 April 9th, 2018|Propel|Comments Off on The benefits of getting stuck in by Ann Elliott

Protect the powerless by Ann Elliott

It is dispiriting and disappointing to read about CVAs and site closures in our sector. I feel sorry for those team members who are losing their jobs and having to find new ones with everything that entails. I feel for the general managers and BDMs who may have just taken their first step on the [...]

By | 2018-03-16T15:45:34+00:00 March 16th, 2018|Propel|Comments Off on Protect the powerless by Ann Elliott

Disney principles still hold good by Ann Elliott

Once upon a time, many years ago, I attended a quality service course at The Disney Institute in Florida, which was probably the best course I have ever been on. I have just looked online and the course is still being run. From my own experience, I cannot recommend the course enough. Its introduction states: [...]

By | 2018-03-16T15:24:35+00:00 March 2nd, 2018|Propel|Comments Off on Disney principles still hold good by Ann Elliott

Six thoughts from the past six days by Ann Elliott

Why did the Mail Online publish an article yesterday entitled “The great chain restaurant rip off”? The subhead read: “Why the value-for-money chains aren’t what they seem.” It’s as though the writer doesn’t understand the basics of restaurant economics, has never read a profit and loss report from a hospitality business, and has never talked [...]

By | 2018-02-19T10:06:36+00:00 February 19th, 2018|Propel|Comments Off on Six thoughts from the past six days by Ann Elliott

Success is in a brand’s DNA by Ann Elliot

We went to the cinema last week to see The Post – a great film on the back of a really great book, the autobiography of Katherine Graham. The cinema is right next door to Stadium MK and numerous casual dining restaurants including Bella Italia, TGI Friday’s, Chimichanga, Prezzo and PizzaExpress. It’s no different to [...]

By | 2018-03-16T16:51:06+00:00 February 2nd, 2018|Propel|Comments Off on Success is in a brand’s DNA by Ann Elliot