JD Wetherspoon’s timeless success by Ann Elliott

In mid March, JD Wetherspoon announced a 6.1% rise in like-for-like sales, a 3.6% growth in revenue and a 20.6% growth in pre-tax profits for the 26 weeks to 28 January. That is an amazing achievement in the current climate. Since then it has announced the deletion of its social accounts. I love the ability [...]

By | 2018-04-20T14:58:03+00:00 April 20th, 2018|Propel|Comments Off on JD Wetherspoon’s timeless success by Ann Elliott

The benefits of getting stuck in by Ann Elliott

There are so many awesome people in this sector but the meeting I had a few weeks ago with one person has really stuck in my mind. I can’t name her as she will be mortified – she is as modest as she is amazing – but she is a highly regarded board member in [...]

By | 2018-04-09T14:36:50+00:00 April 9th, 2018|Propel|Comments Off on The benefits of getting stuck in by Ann Elliott

Protect the powerless by Ann Elliott

It is dispiriting and disappointing to read about CVAs and site closures in our sector. I feel sorry for those team members who are losing their jobs and having to find new ones with everything that entails. I feel for the general managers and BDMs who may have just taken their first step on the [...]

By | 2018-03-16T15:45:34+00:00 March 16th, 2018|Propel|Comments Off on Protect the powerless by Ann Elliott

Disney principles still hold good by Ann Elliott

Once upon a time, many years ago, I attended a quality service course at The Disney Institute in Florida, which was probably the best course I have ever been on. I have just looked online and the course is still being run. From my own experience, I cannot recommend the course enough. Its introduction states: [...]

By | 2018-03-16T15:24:35+00:00 March 2nd, 2018|Propel|Comments Off on Disney principles still hold good by Ann Elliott

Six thoughts from the past six days by Ann Elliott

Why did the Mail Online publish an article yesterday entitled “The great chain restaurant rip off”? The subhead read: “Why the value-for-money chains aren’t what they seem.” It’s as though the writer doesn’t understand the basics of restaurant economics, has never read a profit and loss report from a hospitality business, and has never talked [...]

By | 2018-02-19T10:06:36+00:00 February 19th, 2018|Propel|Comments Off on Six thoughts from the past six days by Ann Elliott

Success is in a brand’s DNA by Ann Elliot

We went to the cinema last week to see The Post – a great film on the back of a really great book, the autobiography of Katherine Graham. The cinema is right next door to Stadium MK and numerous casual dining restaurants including Bella Italia, TGI Friday’s, Chimichanga, Prezzo and PizzaExpress. It’s no different to [...]

By | 2018-03-16T16:51:06+00:00 February 2nd, 2018|Propel|Comments Off on Success is in a brand’s DNA by Ann Elliot

Unexpected insights from England Rugby by Ann Elliott

When Ewan Turney, head of content at England Rugby, got up on Wednesday to speak at the Restaurant Marketer & Innovator conference, held by Propel and Think Hospitality, I mentally (and almost physically) checked out. It’s not that I don’t like rugby per se – I just didn’t think the topic would be of any [...]

By | 2018-03-16T16:34:12+00:00 January 19th, 2018|Propel|Comments Off on Unexpected insights from England Rugby by Ann Elliott

A sense of balance and perspective by Ann Elliott

He will probably be horrified to read his name in this piece but Elton Mouna has just posted a list of his ups and downs and “should have”/“shouldn’t have” moments of 2017 on his Facebook page. It’s a brilliant read and a relevant reminder of how important it is to have balance and perspective in [...]

By | 2018-03-16T16:46:37+00:00 January 5th, 2018|Propel|Comments Off on A sense of balance and perspective by Ann Elliott

Pubs for all generations by Ann Elliott

Every time I drive past the two pubs in my village and see them closed for most of the week, I feel a bit desolate. They are both paying rent and rates even when they are closed so could they sweat their assets more effectively and become more profitable as a result? It’s not easy [...]

By | 2017-11-28T12:23:49+00:00 November 28th, 2017|Propel|Comments Off on Pubs for all generations by Ann Elliott

2017 – the year operators took the influencer seriously by Ann Elliott

As an operator, what’s your main aim? To increase footfall? Spend-per-head? All of the above and more? Welcome to the world of influencer marketing. This year, more than ever, I’ve heard various clients and colleagues talking about “influencers” and how to successfully work with them. Brands are fascinated by them, consumers are obsessed with them [...]

By | 2017-10-27T15:28:44+00:00 October 27th, 2017|Propel|Comments Off on 2017 – the year operators took the influencer seriously by Ann Elliott